FAQ
FAQ
What sizes do you offer?
We believe in inclusive sizing to ensure a perfect fit for everyone.
MasonLuxor offers a wide range of sizes, designed to fit true to size, and we also provide custom sizing options for those who need a tailored fit.
You can refer to our size guide or contact our team for personalized sizing assistance.
Other question?
You can contact us through oursupport page!We will be happy to assist you.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
What are the return rules?
You can return a product for any reason within 30-days guaranteed. No questions asked.
We do not charge a return or handling fee
The customer only have to bare the return label
How long will it take to receive my refund?
We will process your refund within 14 days. Your bank may take an additional 7 business days to credit your account.
Contact Information
Email: info@masonluxor.com
You can also reach us through our contact form.
Company Details
Business Name: Mason Luxor
Address: Fruitlaan 60, Nijmegen, Gelderland, 6515BS, Netherlands
Chamber of Commerce Number: 84645466
Phone Number: +31 629336994 (Please note: not for customer service inquiries)
Business Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed
Get in touch
Have questions about your order, or a general enquiry?
